Refund Policy

Last Updated: May 22, 2026

This Refund Policy describes when and how we may issue refunds for purchases made on the DroidTester publisher platform. We understand that situations arise, and we aim to be fair and transparent in our refund process.

1. Refund Eligibility Overview

Refunds are categorized as follows:

Scenario Refund Eligibility Processing Time
Campaign paid but not yet approved Full Refund (minus gateway charges) 5-7 business days
Campaign rejected by admin (policy violation) Full Refund 7-10 business days
Campaign rejected (invalid Play Store link) Full Refund 7-10 business days
Campaign active (testers assigned) No Refund N/A
Partial testing days unused No Refund N/A
Wallet Top-Up No Refund N/A
Duplicate payment (technical error) Full Refund of duplicate amount 5-7 business days

2. Pre-Testing Refunds

If your campaign has been paid for but has not yet been approved by admin or started testing (status "Pending Review" or "Onboarding"), you may request a full refund.

  • Contact our support team within 24 hours of payment.
  • Refund amount = Total paid amount minus payment gateway charges (typically 2-3% for card/UPI transactions).
  • Refunds are processed to the original payment method.

3. Admin-Rejected Campaigns

If your campaign is rejected by our admin team during the review process, you will receive a full refund within 7-10 business days. Common rejection reasons include:

  • Invalid or non-existent Google Play Store link
  • App contains prohibited content (malware, adult content, gambling, etc.)
  • App violates Google Play Developer Program Policies
  • Campaign description contains false or misleading information
  • App is not functional or crashes on launch

You will receive an email notification with the specific reason for rejection.

4. Active Campaign — No Refund

Once your campaign enters the "Testing Active" status and testers have been assigned:

  • The payment becomes non-refundable
  • No refund for unused testing days
  • No refund for testers who do not complete the full test period
  • No refund for partial campaign completion

Why? Testers are compensated for their time commitment regardless of outcome. Once testers are onboarded and have begun testing, we have incurred costs that cannot be recovered.

5. Wallet Top-Up Refunds

Money added to your DroidTester wallet is non-refundable once credited. Please consider the following before topping up:

  • Wallet balance can be used for future campaigns
  • Minimum top-up amount is ₹500
  • Balance does not expire as long as your account is active
  • Wallet balance cannot be transferred to another account

If you have concerns about wallet balance due to technical errors, contact support within 7 days with proof of the error.

6. Duplicate Payments

In case of duplicate charges due to technical errors or gateway failures:

  • Contact support within 7 days of the duplicate transaction
  • Provide the Order IDs or Transaction Reference numbers
  • We will verify the duplicate payment from our payment records
  • The duplicate amount will be refunded within 5-7 business days

7. Failed Transactions

If your payment fails mid-way but the amount is debited from your bank/card:

  • The amount is usually auto-refunded within 5-7 business days by the payment gateway
  • If not received after 7 days, email us at support@droidtester.com with the transaction reference
  • Include: Order ID, Transaction ID, Screenshot of bank statement
  • We will coordinate with the payment gateway to trace and refund the amount

8. Refund Processing Timeline

Once a refund request is approved, here are the typical processing times:

  • UPI: 1-3 business days
  • Wallet Balance: Instant (if applicable)
  • Credit / Debit Card: 5-10 business days
  • Net Banking: 3-7 business days

The refund reflects in your bank statement with the description "DroidTester Refund" or "Zodroid Media Refund".

9. GST & Invoice Adjustments

  • For full refunds, the GST amount is also refunded proportionally.
  • Credit notes will be issued for any GST already claimed by you.
  • If you have claimed input tax credit for the original invoice, you must reverse the same in your GSTR-3B.

10. How to Request a Refund

To initiate a refund request:

  1. Email support@droidtester.com with subject line "Refund Request"
  2. Include your registered email address
  3. Provide the Order ID and Campaign ID
  4. Clearly state the reason for the refund request
  5. Attach any relevant screenshots or proof

Our team will review and respond within 24-48 hours.

11. Chargeback Policy

Important:

  • Initiating a chargeback with your bank without first contacting our support team may result in account suspension.
  • Chargebacks for active campaigns where testing has begun will not be accepted.
  • We will dispute all illegitimate chargebacks and provide transaction records to the payment processor.
  • False chargeback claims may result in account termination.

12. Exceptions & Special Cases

We may consider exceptions in the following cases (subject to review):

  • Technical failure on our platform that directly caused the issue
  • Campaign not started due to our operational failure
  • Significant change in app status on Play Store within 24 hours of payment

All exception requests are reviewed on a case-by-case basis by our team.

13. Contact

For refund queries, contact us at: