Refund Policy

This Refund Policy describes when and how we may issue refunds for purchases made on the DroidTester platform.

1. Pre-Testing Refunds

If your campaign has been paid for but has not yet been approved by admin or started testing (status "Pending Review" or "Onboarding"), you may request a full refund minus payment gateway charges by contacting support within 24 hours of payment.

2. Active Campaign — No Refund

Once your campaign enters the "Testing Active" status and testers have been assigned, the payment becomes non-refundable for unused testing days or testers who do not complete the full test period. This is because testers are compensated for their time commitment regardless of outcome.

3. Admin-Rejected Campaigns

If your campaign is rejected by admin during review (for policy violations, missing Play Store link, etc.), you will receive a full refund within 7–10 business days.

4. Wallet Top-Up Refunds

Money added to your DroidTester wallet is non-refundable once credited. However, you may continue to use your wallet balance for future campaigns indefinitely.

5. Duplicate Payments

In case of duplicate charges due to technical errors, contact support within 7 days with your order IDs. We will refund the duplicate amount within 5–7 business days.

6. Processing Time

Approved refunds typically reflect in the original payment method within:

• UPI / Wallet: 1–3 business days
• Credit / Debit Card: 5–10 business days
• Net Banking: 3–7 business days

7. How to Request a Refund

Email support@droidtester.com with:

• Your registered email address
• The Order ID or Campaign ID
• Reason for the refund request

8. Chargebacks

Initiating a chargeback with your bank without first contacting our support team may result in account suspension. Please give us the opportunity to resolve your concern.

9. Contact

For refund queries: support@droidtester.com